Terms of service

Proxylexus is a trading name. No company has been registered behind it yet, so this document does not currently name a legal counterparty, a registered address or a jurisdiction. Until it does, nothing here can bind either side, and you should read it as a statement of how we intend to operate rather than as an enforceable contract.

Three specific things are waiting on that, and each is marked where it appears below: the identity of the supplier, the governing law, and the limitation of liability. A liability cap in favour of an entity nobody can name is not a cap; it is a sentence.

We sell access to proxy traffic, metered in gigabytes. We are a reseller: the underlying network is operated by an upstream provider, and we buy capacity from them as an ordinary customer. We hold no reseller, white-label or partner agreement with them, we do not claim to own the infrastructure, and we will not imply a relationship we do not have.

What we are responsible for is provisioning, metering, billing and support. What the upstream operates is the network itself, its IP pool and its geographic coverage. If they change their terms, their pricing or their coverage, that reaches you through us.

You are responsible for the security of your credentials and for all traffic generated through them. Proxy credentials are bearer credentials — anyone holding them can spend your traffic.

Tell us promptly if you believe they have been exposed. Be aware of what “rotating” a proxy user actually means here: the upstream offers no rotate operation, only create and delete, so a replacement is a new proxy user with a new username and a new password. The exposed one has to be deleted, and your clients have to be pointed at the new one.

You must be legally capable of entering a contract, and not barred from receiving our services under applicable sanctions.

• You buy gigabytes in advance. There is no subscription, nothing renews, and there is no overage rate — you cannot be billed for traffic you did not buy.
• A gigabyte is 1,073,741,824 bytes — the binary one. Traffic is counted as bytes sent plus bytes received, because both directions cross the network.
• Buying more adds to your balance rather than replacing it. A top-up does not reset anything and does not wipe what is already there.
• Usage figures come from the upstream network’s reporting and refresh periodically rather than in real time. Recent traffic may not appear immediately, and the balance you see can lag what you have actually spent.
• Traffic we supply is drawn from capacity we buy upstream in blocks, and those blocks carry their own expiry dates. We do not promise your gigabytes last indefinitely. If you are buying a large amount to draw down slowly, ask us first and we will tell you what the current block runs to.
• Where our measurement and yours disagree, we will show you what we billed from. If it is wrong, we correct it.

This is the part most worth reading, because the mechanism is blunt and you should know it before you rely on us.

• A pass runs every fifteen minutes and compares what the network says you have used against what you bought.
• It stops you at 95% of your balance, not 100%. The upstream’s reporting lags, so cutting off at exactly your balance would let you overshoot into traffic we cannot bill. The remaining 5% is a reserve, not a deduction: it stays on your balance and becomes spendable again as soon as you top up. If you would rather have it back than carry it, ask us.
• Stopping traffic means deleting your proxy users at the upstream. That is the only mechanism their API offers — there is no suspend, no pause and no per-user traffic limit.
• Deletion is irreversible and it applies to all of your proxy users at once, because every one of them spends from the same balance. Topping up provisions a fresh proxy user with a NEW username and password; your old credentials do not come back.
• Deletion takes roughly three minutes to propagate across the upstream gateway. Connections may keep succeeding briefly after cut-off. We do not bill you for that overshoot.

Your traffic must comply with our acceptable use policy, and with the upstream network’s own policy. Breach may result in immediate suspension.

We do not guarantee that any particular destination will be reachable, that any particular IP, city or ASN will be available, or that a given site will not detect and block proxy traffic. Those depend on third parties we do not control. We publish no uptime figure, because we do not operate the network and will not quote one we cannot substantiate.

We also do not guarantee continued supply. Our ability to serve you depends on an upstream account that we do not control and that could be repriced, restricted or closed. If that happens we will tell you and refund unused prepaid traffic; we cannot promise it will not happen.

Some parts of the product are working and some are not, and we would rather say so here than let you find out after paying. Today the balance and the cut-off work; the per-country and per-destination usage breakdown does not, because the upstream endpoint it reads from is returning errors. The status page reports what we can actually verify.

The service is provided as-is to the extent the law allows. Our intended position is that aggregate liability is limited to the amount you paid us in the three months before the claim arose, and that neither party is liable for indirect or consequential loss.

That is an intention, not yet a term. A limitation of liability takes effect against a named legal person under a named law, and this document has neither. It needs a lawyer in the eventual jurisdiction before it means anything — and some of it may be unenforceable against a consumer regardless of what is written here.

What we collect and why is in the privacy policy. You can ask for a copy of your data or for your account to be deleted by writing to privacy@proxylexus.com. Both are handled by hand today — there is no self-service button in the dashboard yet, and we are not going to describe one that is not there.

You may stop using the service at any time. There is nothing to cancel, because nothing recurs — closing your account is a request to us rather than a subscription you switch off, and closing it destroys any prepaid balance still on it, so ask for a refund first if you have one.

We may suspend for breach of the acceptable use policy, for non-payment, or where the upstream network requires it. Suspension deletes your proxy users, with the consequences described above.

If we terminate without cause, we refund unused prepaid traffic pro rata. If we terminate for a substantiated abuse finding, we do not.

We may change these terms. For changes that materially reduce what you get, we will give notice before they take effect and you may end the agreement and take a pro-rata refund of unused traffic.

Not yet decided, and deliberately left blank rather than filled with a placeholder that would be wrong. Closing it needs three things: the country the operating entity is registered in, its registered address, and confirmation of which consumer-protection rules apply to customers outside it.

Until then, this clause is unenforceable, and so is anything in this document that depends on it.

Questions about these terms go to support@proxylexus.com. Every published address is listed on the contact page.