Contact
Three addresses, read by a person.
No form, no ticket number, no chatbot pretending to triage you. Pick the address that matches what you need and write to it from your own mail client.
Support and everything else
support@proxylexus.comAccounts, credentials, billing, a figure in the dashboard that looks wrong, or a question you want answered before you buy anything. If you are not sure which address you want, it is this one.
Abuse reports
abuse@proxylexus.comTraffic from an address we routed has affected you. This is the address our acceptable-use policy commits to, and it is read ahead of the others.
Data protection
privacy@proxylexus.comA copy of your data, a correction, or deletion. Also the address for anything about what we log and how long we keep it.
We are not going to quote you a response time, because we have no history to back one and a number invented for a web page is not a commitment. What we will say is that nothing here is answered by an automation, and abuse reports go to the front.
Reporting abuse
Addresses are shared, so a report without enough detail to match traffic to one account is a report we cannot act on. These four fields are what make the difference.
- Source IP
- The address you saw the traffic arrive from.
- Timestamps in UTC
- A window, not a single instant. Include the timezone even when it is UTC.
- Destination
- The host or URL that was hit, and roughly what the traffic was doing.
- Evidence
- Log lines, headers, request counts — whatever you have, pasted as text.
We can suspend an account within minutes, but the cut-off itself is not instant: stopping traffic means deleting the offending proxy user upstream, and that takes a few minutes to propagate across the gateway. We will tell you when it is done rather than when it was requested.
What we do not have
Said plainly, so you are not waiting on something that is not there.
- A phone number or live chat
- Neither exists. A number nobody answers is worse than no number.
- A ticket portal
- Your mail thread is the ticket. Reply on it and the history stays in one place.
- A published postal address
- Not yet. The operating entity is not registered, and the legal pages say so rather than printing an address that would be wrong.
- Status alerts you can subscribe to
- The status page runs its checks when you load it. There is nothing to subscribe to yet.
If proxies stopped working, the status page checks what we can actually verify — and says so when it cannot.